Bilingual Customer Service Representative (CDC-Info) in Work From Home at Maximus

Date Posted: 4/7/2021

Job Snapshot

Job Description

Bilingual Customer Service Representatives at Maximus make an impact everyday by providing knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner for CDC-Info which is the Center for Disease Control’s national contact center. CDC-Info offers live agents to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health topics, including Covid-19. To prepare for this role, Maximus provides paid, comprehensive training which ensures our employees are equipped with the highest levels of knowledge and professionalism.

*This is a full time - limited service position that is to be worked fully remote (work from home). Pay rates will be based on the county in which you live. 

Responsibilities:

  • Maintain a current understanding of CDC-Info procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
  • Adhere to the Privacy Act as it relates to the confidentiality of information released
  • Respond to telephone inquiries within the set departmental staffing and time parameters
  • Maintain appropriate documentation of phone inquiries
  • Maintain up-to-date knowledge of CDC-Info regulations and policies as they apply
  • Utilize databases and written materials to look up and provide information to telephone inquiries
  • Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)
  • Assist with on the job training for new and temporary employees as requested
  • Report problems that occur and assist with the resolution
  • May be required to work scheduled holidays
  • Overtime may be required
  • Must sign a Statement of Understanding

Requirements:

  • High school diploma or equivalent required
  • Minimum six (6) months customer service/administrative /call center experience required
  • Must be able to speak English and Spanish clearly and professionally
  • Proven verbal and written communication skills a must
  • Experience working with a PC and a Windows environment required
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a member of a team is required
  • All CDC-Info personnel will be required by contract to undergo periodic program update training as the program changes
  • All CDC-Info personnel are required to sign a Statement of Understanding and Non-Disclosure

Home Office Requirements:

  • Hardwired internet (ethernet) connection with 20 Mbps minimum
  • Private work area and adequate power source
  • Candidate must provide computer (Chromebooks will not work), monitor & hardwired headset

Education and Experience Requirements

#Remote #WorkfromHome

 



Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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