Bilingual Financial Customer Service Rep (Temporarily Remote) in Las Cruces, NM at Maximus

Date Posted: 3/5/2021

Job Snapshot

Job Description

Bilingual Financial Customer Service Representatives (CSRs) at Maximus make an impact everyday by assisting customers with information documents and complaints regarding financial institutions and financial products. This is an entry level position responsible for disseminating information and providing assistance with consumer cases. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. 
 
*This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in Las Cruces, NM should need arise. 
 
Pay and Benefits:
- Great pay + an additional $4.54/hr for health and wellness benefits
- A variety of shifts that meet lifestyle and family goals
- Leadership support to ensure success in a meaningful career
- Fun, professional atmosphere
- Many opportunities for promotion and career advancement into global company
Job Description Summary

Responsibilities:

  • Responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail and web browsers
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Filling out timesheets
  • Adhering to privacy rules
  • Connecting callers with leadership as needed
  • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
  • Reporting problems through an easy online system
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary

Education:

  • High School diploma or equivalent required, Bachelor's degree preferred


Qualifications:

  • Security Clearance Required; position contingent upon ability to obtain successful Entrance on Duty (EOD) background check
  • Minimum two (2) years' customer service and/or financial products for service experience required
  • Familiarity with CRC or CRM contractor computer systems
  • Must be able to speak English and Spanish clearly and professionally
  • Must be able to type a minimum of 20 WPM, 30 WPM preferred
  • Work effectively within deadlines
  • Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a team member is required
  • Participate in training and receive certification that all required modules received a passing score

Home Office Requirements:

  • Hardwired internet (ethernet) connection with 20 Mbps minimum
  • Private work area and adequate power source
  • All equipment will be provided for pick up at the Maximus Las Cruces, NM office location: laptop, docking station, two monitors and headset

 

About MAXIMUS:
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With an estimated 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.


 
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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