This role delivers both on-site and virtual new-hire and on-going training programs.
Reviews results obtained through quality assurance monitoring and other areas as appropriate.
Provides input into the review, evaluation, and modification of existing and proposed programs and maintains accurate and timely training schedules, ensuring facility and audiovisual setup.
Participates in process, team and client meetings.
Other duties as assigned.
Minimum Requirements:
Bachelor's degree and minimum of 3 years of experience or equivalent combination of work and experience.
Experience training virtually and in a classroom setting.
Strong written and verbal proficiency as well as strong public speaking skills.
Strong MS Office skills as well as visual graphics design ability experience using computer based training as well as training users on technology required.
LMS and Knowledge Management system aptitude.
Strong organizational skills and ability thrive in a very fast-paced environment.
Experience Preferred: Medicaid, CHIP or commercial health insurance knowledge.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Minimum Requirements:
- Bachelor's degree with 1-3 years of experience.
- May have additional training or education in area of specialization.
REQUIREMENTS:
Experience training virtually and in a classroom setting.
Strong written and verbal proficiency as well as strong public speaking skills.
Strong MS Office skills as well as visual graphics design ability and experience using computer based training as well as training users on technology required.
LMS and Knowledge Management system aptitude.
Strong organizational skills and ability thrive in a very fast-paced environment.
Medicaid, CHIP or commercial health insurance knowledge preferred,