Call Center Trainer in Washington, DC at Maximus

Date Posted: 12/31/2020

Job Snapshot

Job Description

This role delivers both on-site and virtual new-hire and on-going training programs.

Reviews results obtained through quality assurance monitoring and other areas as appropriate.

Provides input into the review, evaluation, and modification of existing and proposed programs and maintains accurate and timely training schedules, ensuring facility and audiovisual setup.

Participates in process, team and client meetings.

Other duties as assigned.

Minimum Requirements:

Bachelor's degree and minimum of 3 years of experience or equivalent combination of work and experience.
Experience training virtually and in a classroom setting.
Strong written and verbal proficiency as well as strong public speaking skills.
Strong MS Office skills as well as visual graphics design ability experience using computer based training as well as training users on technology required.
LMS and Knowledge Management system aptitude.
Strong organizational skills and ability thrive in a very fast-paced environment.

Experience Preferred: Medicaid, CHIP or commercial health insurance knowledge.


 

Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

Minimum Requirements:
- Bachelor's degree with 1-3 years of experience.
- May have additional training or education in area of specialization.


 

REQUIREMENTS:


Experience training virtually and in a classroom setting.
Strong written and verbal proficiency as well as strong public speaking skills.
Strong MS Office skills as well as visual graphics design ability and experience using computer based training as well as training users on technology required.
LMS and Knowledge Management system aptitude.
Strong organizational skills and ability thrive in a very fast-paced environment.

Medicaid, CHIP or commercial health insurance knowledge preferred,


MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
 
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.