Case Investigator in Phoenix, AZ at Maximus

Date Posted: 4/13/2021

Job Snapshot

Job Description

Position is contingent upon award 

A professional who performs the initial interview to recognize and track symptoms, provide
educational resources and guidance and obtain relevant contacts.

Tasks and Responsibilities may include all the following, but not limited to:
•Prepares case interviews for infected patients received from reporting sources, state and local health departments, or similar Tribal programs (such as Tribal Epidemiology Center (TEC) or Tribal Health Department) or urban Indian organizations (UIO)
•Conducts patient interviews to identify symptoms to determine infection rate and potential risks
•Obtains all frequent or recent contacts and locations visited
•Maintains appropriate discretion with the information
• Provides educational materials when necessary
•Documents case findings and relaying information to identified local contact or authority
•Initial call/case investigation/contact tracing, provide some oversight, coordinating effort of the Contract Tracers/Public Health Specialists

Minimum Qualifications/ Experience Requirement:
•Health care, public health or related experience
•Case Management experience

Preferred Qualifications / Experience Requirement:
•Qualified candidate who is local to the community or reservation
•Qualified candidate who is fluent in the major Native language of the local community or Reservation
•Candidate who can provide onsite support
•Experience in using RPMS or other Electronic Health Record System
•RN, preferably a PHN
•Candidate with MPH degree
•Bilingual – Navajo, Western Apache, Yavapai, Havasupai-Hualapai, Quechan/Yuma, Mojave, Maricopa, Cocopah, Hopi, Colorado River Numic, O’odham, Yaqui, Halchidhoma

 Job Summary

Essential Duties and Responsibilities:
- Administer and process all incoming medical records and lay evidence included with a proposal.
- Ensure correct documents are provided to the reviewer.
- Review documents determining completeness and eligibility prior to assigning to the reviewer.
- Examine case file to ensure all relevant information has been submitted.
- Contact appropriate parties for required documents and/or clarification, if not received.
- Succinctly summarize the facts for each case for the reviewer indicating what medical evidence is present supporting the set-aside proposal.
- Work closely with SMEs to develop and implement internal procedures, policy communications, work flows, QC documents, training materials and job aids.

Minimum Requirements:
- High School diploma or equivalent with 1-2 years of experience.
- Associate degree preferred.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.