Digital Delivery Manager in Princeton, NJ at Maximus

Date Posted: 11/28/2020

Job Snapshot

Job Description

At Maximus, we are building a leading digital solutions organization to better serve our organization and our clients in the government, health, and human services space.

The Digital Delivery Manager is a client facing role that is responsible for managing work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within the MAXIMUS field operations. This role is responsible for the day-to-day management of digital projects and digital team members. The Digital Delivery Manager will be working closely with the Digital Delivery Lead to lead and manage engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes.

The Digital Delivery Manager must be able to guide on agile best practices and be able to serve as a Scrum Master, if required. They must have demonstrated ability to “tweak” agile best practices beyond text-book definitions to align to and complement our existing organizational and operational nuances, understanding that one size *does not* fit all. At times, the Digital Delivery Manager will also be asked to act as an agile mentor or coach to operational teams and operational leadership.

•Demonstrate strong stakeholder management to achieve project objectives
•Ability to manage and direct a team to achieve project objectives
•Ability to interact with stakeholder both within and outside of immediate team to achieve results
•Ability to develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget
•Ability to work with multiple teams, consolidate updates, and communicate progress, risks & issues, and mitigation plans to the client
•Ability to predict and identify issues and perform advanced risk mitigation
•Ability to drive and execution vision and goals of the team
•Strong communication skills, both written and verbal
•Ensure quality standards for all deliverables
•Scrum Master certification preferred but not required
•Hands-on experience in both individual contributor and management roles within a team executing using agile, waterfall, and hybrid delivery methodologies
•Foster an environment that promotes self-organized teams
•Coach team members and mediate through problems
•Ability to facilitate sprint planning meetings with scrum team and Product Owner
•Ability to organize and facilitate sprint demo meetings
•Ability to facilitate daily stand-ups
•Ability to conduct and facilitate sprint retrospectives
•Ability to create and communicate project status reports
•Ability to document areas of improvement and action items coming out of the sprint retrospectives
•Ability to work with Product Owner(s) to keep the backlog(s) groomed
•Ability to maintain and report on relevant sprint metrics
•Shield the team from interruptions and distractions and resolve impediments
•Work with onshore, offshore, and distributed teams
•Travel: Ability to travel as required up to 60%

•Bachelor’s degree required
•Minimum 3-5 years of experience in program management role with Waterfall and Agile methodologies
•Experience with software project management and/or program management
•Experience with practicing agile delivery methodologies
•Experience managing and leading the work of others
•Experience with working with nearshore, offshore, and working in a distributed team
•Experience in a variety of “digital” technologies
•Experience working with clients, customers, and stakeholders


Essential Duties and Responsibilities:
- Initiate, plan, document, manage and maintain technical projects.
- Lead and guide the work of technical staff and serve as the liaison between business and technical aspects of projects.
- Monitor progress to assure deadlines, standards, and cost targets are met.
- Create, update, and manage high-quality project documentation including executive briefings and reports.
- Develop and maintain project schedule(s).

Minimum Requirements:
- Bachelor's degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
- Minimum of three (3) years of people management experience.
- Minimum of five (5) years of experience in the related field.

MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.