Intake Coordinator in Augusta, ME at Maximus

Date Posted: 4/2/2021

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, ME
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

 Job Summary

Essential Duties and Responsibilities:
- Maintain an understanding of the Enrollment and Eligibility processes and policies.
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.
- Research case identity from account records and link documents to account records.
- Verify information from scanned images is entered correctly and make necessary changes.
- Accurately data enter all appropriate information in a timely manner.
- Determine best path for document problem resolution and escalate to the Research team when necessary.
- Identify risk and escalate to management. Route technical issues to management.
- Research consumer information by utilizing multiple computer programs.
- Generate follow up correspondence to consumers regarding missing or incomplete information.
- Maintain accurate and timely case notes on all consumer contacts and document activities.
- Work with consumers on a regular basis to maintain program services and eligibility.

Minimum Requirements:
- High School diploma or equivalent with 0 - 2 years of experience.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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