IT Project Manager-REMOTE (Azure, AD) in Work From Home at Maximus

Date Posted: 3/26/2021

Job Snapshot

Job Description

IT Project Manager

The IT Project Manager is responsible for providing overall management of assigned technology projects in support of the corporate transformation initiatives, day-to-day business operations, and our external clients and partners. The IT PM will direct and oversee the implementation and full lifecycle of cloud-based business solutions. The IT PM will regularly interface with the IT engineering resources, IT management and other line-of-business owners, to ensure speed of delivery, transparency of project work, and consistent stakeholder participation. The IT PM will have full responsibility for meeting client mandated schedules, motivating team members to complete work efficiently and accurately, and ensuring that all services are delivered according to project contractual requirements.

Job Responsibilities:
• Serve as the primary point of contact and interface between technical teams and upstream project/program managers, business stakeholders, and external clients if applicable.
• Establish client and business relationships and manage expectations of project sponsors.
• Perform all project management functions including work breakdown, scheduling, tracking against the defined milestones and budget.
• Review proposal or client request material, to determine the scope of the project, and which resource teams will need to be engaged once a project is assigned.
• Request project team resources from the various matrixed support organizations across the enterprise.
• Ability to manage a backlog/pipeline of requested work and to constantly prioritize work being assigned to the team.
• Ability to discuss and define the scope of the project, and gain appropriate signoffs before starting work.
• Manage day-to-day tasks for internal and vendor managed project team members.
• Collaborate with other IT PMs on inter-dependent projects as well as program managers responsible for delivering the overall enterprise strategy to the organization.
• Plan, document, and manage the afterhours go-live events and related production changes in support of the project implementation.
• Be capable of managing the entire product management lifecycle (Development, Implementation, Launch, Maintenance, Production Support, Continual Improvements).
• Ensure MAXIMUS project management standards and procedures are followed.
• Perform other technical/leadership roles as assigned

Job Requirements:

•Critical Soft Skills:
o Excellent oral and written communication skills, including being highly self-organized, and able to take the initiative in all aspects of your duties.
o Must be capable of taking full ownership of project assignments and working with cross-disciplinary organizations to accomplish the mission.
o Have a focus on customer service skills working with stakeholders at all levels of the organization to ensure teams are delivering value.
o Must be able to manage several complex projects simultaneously.
o Excellent attention to detail, good analytical skills, good problem-solving skills, must be self-driven and capable of managing technical resources.
o Must be able to firmly align project resources and stakeholders as to the agreed upon project deliverables.
o Must work well in both very small project teams, and as part of a very large distributed project team, depending on project assignments.
o Adaptability, flexibility and ability to deal with ambiguous project scope and constant organizational change.
o Ability to work with a DevOps mindset to eliminate delays, own the delivery, and ensure the team is delivery quality services.
o Willing to continuously put in the extra effort to get the job done under tight constraints.
o Prior experience with implementation of telephony platforms a plus.

•Education:
o Bachelor's Degree from an accredited college or university required, Master’s Degree a plus. Emphasis in Information Systems, Computer Science, or Business Leadership preferred. Equivalent work experience will be considered.
o Agile, DevOps, PMP, and ITILv4 based certifications preferred.
o Other previous technical certifications a plus: AWS, Azure, Microsoft, Cisco, etc.
o Working knowledge of standard Project Management tools: SmartSheet, MS Project, Jira, Confluence, Word, Excel, PowerPoint, SharePoint, OneNote.

•Technical Project Work Experience:
o Experience delivering complex technical projects in a medium to large size organization.
o Prior career experience working in a direct technical role is highly preferred.
o Minimum 4 years’ experience working as a project manager, program management; overall technical management experience a plus.
o Recommended 7-10 years’ experience working in an IT field in a technical capacity (operations, development, engineering, support).
o Cloud based project work preferred (AWS, Azure).
o Experience managing DevOps teams, and development projects, highly preferred.
o Experience in implementing Agile based delivery for both infrastructure and development-oriented projects a plus.
o Experience in supporting Contact Centers, Data Centers, Digital Transformations, Mergers & Acquisitions.
o Experience supporting mixed technology environments: Windows, Unix, Linux, Solaris, etc.
o Telecom/Network project experience preferred: MPLS, Firewalls, VPNs, VoIP, IVR, Contact Centers.
o Facilities projects: New Builds, Moves, Shutdowns
o Disaster Recovery testing

Physical Requirements:
• Ability to sit/stand at a desk for up to 90% of time
• Ability to work a minimum 8 hrs. routinely
• Ability to lift or carry objects up to 10 lbs.
• Frequent use of computer screens, keyboards, telephone headsets, and other end-user office equipment.
• Ability to travel occasionally for key meetings

Per contract requirements, employees must:
• U.S. Citizenship
• Reside in continental US
• Ability to obtain and maintain a government sponsored background check and security clearance for certain projects


 Job Summary

Essential Duties and Responsibilities:  

- Perform project management for the full project lifecycle development and implementation of technical activities that ensure successful project completion for teams as large as 15 people

- Serve as the point of contact and client interface for project technology related issues

- Manage project expectations, evaluate project needs, and communicate with stakeholders to ensure that program needs are met with respect to urgency and priority

- Develop trust, credibility, and strong client relationships; seek opportunities to add value to internal and external client initiatives

- Review all project deliverables to ensure quality and accuracy meet project, stakeholder, and contractual standards 

- Execute all project management functions; including work breakdown and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables, budgets, staff assignments and developments

- Lead and direct the successful delivery of application development, systems integration, infrastructure, and product installation/customization services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery

- Supervise and manage staff assigned to the project by assigning and directing their activities

- Manage activities of subcontractors utilized to deliver the technical solution

- Define and implement development plans for assigned projects

- Ensure staff is knowledgeable on the applications and technologies in use on the project and that project team understands and follows processes and procedures

- Provide detailed direction during various stages of the lifecycle to include requirements analysis, testing and potentially programming support

- Identify and assess new functional capabilities supporting engineering change proposals and additional follow on work

- Identify, track, manage, and communicate risks and issues with stakeholders and upper management

- Ensure that all appropriate costs are included in quarterly forecasts

- Ensure that MAXIMUS is in compliance with all applicable requirements of the contract, state and federal regulations, and the terms and conditions of the RFP and proposal

- Coordinate, prepare and manage technical presentations and functional demonstrations to internal and external stakeholders

- Assure the project is in compliance with MAXIMUS standards and procedures

- Responsible for adhering to established safety standards

- Perform other duties as necessary and assigned

Minimum Requirements:  

- Bachelor’s degree from an accredited college or university within preferred field of study in Computer Science or Business Management. Equivalent work experience will be considered

- 12+ years of direct IT related experience working on complex, enterprise-wide software solutions

- 2+ years’ experience in a leadership position

- Experience in development and implementation of IT applications to support complex business processes focused on customer/client identification, outreach and education, service delivery, and ongoing relationship management 

- Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential

- Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform quantitative and qualitative analyses

- High degree of confidence and ability to influence others through expert communication skills

- Experience managing IT budgets and resources

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to execute many complex tasks simultaneously, and work as a team member as well as independently

- Experience successfully developing and deploying IT solutions using various development methodologies (e.g., waterfall, iterative, etc.) 

- Skilled in Microsoft Office Software including Word, Excel, Visio, MS Project, and PowerPoint

- Experience with project management tools and software, such as MS Project or JIRA

- PM Certification preferred

- Working Knowledge of IVR, Oracle 11g, Oracle Siebel, OBIEE, J2EE, Web Technologies, Web services, XML, or Deployment Management experience is a plus

- Experience with cloud based projects: AWS, Azure, etc.

- Integration Project Management experience is a plus

- Relevant industry experience to include government services, healthcare, insurance preferred

- Proficiency with state healthcare programs (e.g., Medicaid, CHIP) and related functions (e.g., enrollment management, eligibility determination) preferred

Physical Requirements:  

- Must be able to remain in a stationary position for an extended period of time

- Occasionally lifts, carries, or otherwise moves items weighing up to 25lbs



Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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