Project Manager - Call Center in Richmond, VA at Maximus

Date Posted: 3/2/2021

Job Snapshot

Job Description

Essential Duties and Responsibilities:
- Primary responsibility for daily management functions including developing and implementing strategic plans and objectives for the project.
- Responsible for management and oversight of project business units and resources, ensures compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs).
- Ensure compliance with all internal and external requirements, program business rules, as well as state and federal regulations.
- Oversee the quality and timeliness of contractually required reports and deliverables.
- Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans.
- Work with project and executive leadership to develop performance goals and objectives for the project and staff, and monitor the achievement of those goals.
- Analyze daily, weekly, and monthly reports for performance measurement and efficiencies.
- Identify potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly.
- Provide direction to team members and resolve problems in a timely and professional manner.
- Facilitate communication on project status, to include applicable corrective and preventive actions to leadership.
- Ensure project budget and related financial schedules meet corporate requirements.
- Assist in creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
- Develop, modify, and execute project policies, ensuring all project team members are in compliance.
- Assist with issues and risk management, and participate in mitigation and contingency actions to address the risks.
- Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams.
- Perform other duties as assigned by leadership.

Minimum Requirements:
- Bachelor's degree with 5+ years of project management experience.
- Deliver a single large project or multiple smaller projects at the same time.
- Make informed decisions and ensure adherence to budgets.
- Recommend innovative methodologies, techniques, and criteria for projects.
- Knowledge of workflows and project mapping.
- Able to handle multiple tasks and competing priorities.
- Communicate updates and project status effectively and efficiently.
MAXIMUS Introduction
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.