Project Manager, Call Center in Augusta, ME at Maximus

Date Posted: 4/12/2021

Job Snapshot

Job Description

This role supports call center operations, chain management and contract compliance for a call center assisting residents with their healthcare needs.

Duties and Responsibilities:
•Responsible for overall contract management and coordination of the
•Consumer Assistance Center
•Serves as primary project point of contact and coordination for the
•Department, vendor partners and stakeholders
•Provides leadership and direction to assure compliance with all contract
requirements and risk mitigation
•Develops and monitors performance initiatives to meet or exceed goals
and objectives
•Establishes and maintains effective partnerships with key stakeholders
and subcontractors
•Directs overall planning and implementation of the program
•Provides oversight for all information technology (IT) and security
•Assists in the creation and implementation of innovative methodologies to
continually streamline and improve project operations and outcomes
•Verifies compliance with Maximus standards and procedures for project
•Performs other duties as assigned by management

Education and Qualifications:
•Bachelor’s degree from an accredited college or university in a public
health, business, management, or related field; master’s degree preferred
•Minimum of five years of experience in public sector management or
administration of health service programs
•Previous experience successfully leading operations of similar size and
complexity to the operations required under this contract
•Ability to effectively manage and motivate people and projects
•Excellent organizational, interpersonal, written, and verbal communication
•Ability to perform exceptionally in a fast-paced, deadline-oriented work
•Ability to successfully execute many complex tasks simultaneously
•Ability to work as a team member or independently
•Excellent people management skills
•Demonstrated ability to manage large-scale projects

 Job Summary

Essential Duties and Responsibilities:
- Manage Project Management team in the planning, monitoring and execution of all projects within the portfolio.
- Build project management expertise within the team and develop best practices.
- Coordinate and evaluate the work of the Project Management team.
- Ensure exposure to risk is minimized on all projects.
- Provide accurate and timely communication to leadership regarding risks, issues and plans to address each.
- Based on lessons learned, provides recommendations to leadership to improve business and project processes to achieve improved results.
- Develop and provide education and training to non- PMO employees regarding PMO processes.
- Able to travel occasionally.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Perform other duties that may be assigned by management.

Minimum Requirements:

- Bachelor's degree with 7+ years of project management experience.
- Deliver a single large project or multiple smaller projects at the same time.
- Make informed decisions and ensure adherence to budgets.
- Recommend innovative methodologies, techniques, and criteria for projects.
- Knowledge of workflows and project mapping.
- Able to handle multiple tasks and competing priorities.
- Communicate updates and project status effectively and efficiently.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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