Regional Supervisor - CAP Waiver Assessments in Raleigh, NC at MAXIMUS

Date Posted: 1/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    Raleigh, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Remote position regionally located in multiple locations around North Carolina. The incumbent provides oversight of a regional network of field clinical assessors. The Regional Supervisor is responsible for quality assurance of clinical assessors and monitoring key quality and operational processes to ensure fidelity to assessment protocol and consistent assessment reliability and validity among and across assessors.


1. Manages of the quality of regional field clinical assessors, including inter-rater reliability
(IRR) activity, monitoring quality trends among assessors, and other quality activities as

2. Ensures assessor compliance with assessment protocols, performance standards, and
meeting all customer expectations for quality. Monitors quality processes and informs
Program Manager about quality performance issues.

3. Documents quality issues and performance measures for management review, and
provides information to assist in the feedback and formal education process of
employees. Develop processes to build operational policies, procedures, and/or user
guides for the project.

4. Address exceptional issues related to quality, service and compliance of the project.
Analyzes operational processes, including reviewing, creating, and improving policies,
procedures, systems, forms, and reports. Analyzes existing forms and methods to
promote effective operations through standardization, improvement, simplification,
discontinuance or other methods.

5. Responsible for working with the Program Manager to develop strategies to prevent drift
and maintain adherence to quality expectations to ensure effective program operations.

6. Performs other duties, as necessary or assigned by the Program Manager.


• Knowledge, Skills & Abilities

• Ability to lead and drive continuous quality improvement

• Ability to work effectively manage a remote team

• Outstanding work ethic, integrity, and value system

• Excellent clinical process skills

• Ability to perform all job duties in compliance with Person First standards, HIPAA
guidelines, and company confidentiality policies

• Ability to multitask effectively while performing job duties, including ability to prioritize
tasks and ensuring all voice mail and email messages are returned expeditiously

• Excellent organizational skills

• Excellent negotiation and interpersonal skills, including ability to use effective diplomacy in
dealing with senior business leaders and other business parties

• Ability to work independently with minimal day-to-day supervision

• Ability to interact professionally and collegially with referral sources (hospital & nursing
home staff, physicians, social service workers, etc.), state contract officers, and coworkers

• Advanced skill with word processing, spreadsheet, presentation, and publishing software
(Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred)


The job requires a Bachelor’s degree in rehabilitation or therapy, Bachelor’s level Social Worker, or Registered Nurse (RN) licensed in North Carolina; specialty in geriatrics or adult home health is preferred.


The job requires a at least three (3) years of experience in clinical medical settings, hospital and home health experience, including experience managing and/or collaborating with clinical professionals.
  • Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
  • Minimum of two (2) years of related experience
  • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
  • Comply with all company required policies, procedures and processes including but not limited to required training
  • Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
  • A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
  • Generally supervises semi-skilled employees or a few individual professional contributors.
  • Works on issues of limited scope.
  • Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Monitors daily operations of a unit or sub-unit.
  • Requires full knowledge of own area of functional responsibility.
  • Frequently interacts with subordinate employees and functional peer groups.
  • Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
  • Receives predetermined work assignments that are subject to a moderate level of control and review.
  • Directs subordinates to complete assignments using established guidelines, procedures and policies.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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