Senior Analyst, Analytics Transformation - Remote in Remote, OR at Maximus

Date Posted: 1/18/2021

Job Snapshot

  • Employee Type:
  • Location:
    Remote, OR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

MAXIMUS is looking for an Analytics Transformation Analyst to help lead corporate, strategic analytics initiatives focused on enabling data-driven decision-making at all levels of the organization, delivering customer intelligence through customer journey analytics, and evolving our operational and workforce analytics capabilities to transform operations.

This is a remote position

This exciting opportunity will push the boundaries of our traditional business intelligence and analytics practices and be focused on piloting new and creative advanced analytical solutions that will ultimately become part of our core analytic capabilities. The selected candidate will be expected to work collaboratively across teams and divisions to identify and prioritize actionable, high-impact initiatives.

The ideal candidate will be skilled in the hands-on use and development of key CX tools and techniques including customer journey mapping (current/future state), conceptual design, data visualization and prototyping. They will also be an effective champion of human-centered design, as a key framework for conceptualizing new, innovative predictive and prescriptive analytics targeted at transforming the customer journey and internal operations.

Essential Job Duties
•Identify analytics initiatives that drive specific and measurable results, providing timely and meaningful client updates.
•Participate in analytical, experimental, investigative, and other fact-finding work in support of concept development.
•Establish strong relationships with internal and external stakeholders to define, align, and deliver advanced analytics initiatives in support of corporate initiatives.
•Recommend changes to current analytic & BI product development procedures based on market research and new trends.
•Cultivate and advocate leading edge POV for how Advanced Analytics uniquely contributes to more effective Customer Experiences & Engagement, better customer outcomes and the bottom line.
•Lead the adoption and use of empathetic design practices, including human-centered design, in the domains of experience, interaction, product design and management.
•Operate and deliver design thinking facilitation where required to drive innovation on our most strategic experience opportunities.
•Set direction for a rapid prototyping service to help improve the quality of our requirements and user stories, as well as, help sponsors, solution delivery teams, and users to better understand through visualization.
•Clearly communicate concept to business partners/clients and be able to appropriately respond to questions relating to the logic utilized within hypothesis testing, documentation, and the analytic approach.
•Influence senior leadership to adopt new ideas, approaches, and/or products.
•Utilize data mining tools (i.e. SQL, Access, Excel) in order to analyze data to support of their hypothesis.

Education and Experience Requirements
•5+ years of related experience; Corporate Strategy, Business Intelligence, Data & Analytics, Management Consulting
•Bachelor’s degree in Business, Engineering, Mathematics, Computer Science, Data Analytics or another related field required. Master’s degree preferred
•Strong executive level communication, interpersonal skills with an ability to communicate complex information to non-technical audiences.
•Effective senior communicator able to assemble and clearly articulate key strategies, plans and reports aligned to drive tangible business impact. Strong listening and facilitation skills
•Demonstrated passion for Customer Experience and acts as an advocate for customers
•Demonstrated business acumen by balancing customer experience initiatives with business efficiency
•Strong experience in developing and leading presentations for executives on CX initiatives
•Strong business acumen, strategic planning, analytical, communication, project management, and change management skills.
•Shown ability and aptitude to work within a global, cross-functional team environment and at all levels within the organization to lead, influence and continuously improve people and processes.
•Results-driven behaviors with a consistent focus on getting things done routinely to plan; building consensus with data driven recommendations
•Proficient with leveraging analytics to define key metrics and assess performance; able to confidently provide insights and recommendations for improvement and innovative, robust and data driven solutions
•Strong project management skillset; process driven mindset and capable of prioritizing and managing multiple tasks
•Take intelligent risks to drive momentum and tackles ambiguity to convert to clear operating frameworks
•Detail-oriented, collaborative, always innovating and curious
•Ability to work under pressure managing multiple projects or requests simultaneously while successfully coping with interruptions and redefined priorities.
•Organizationally savvy, with demonstrated ability to influence leaders and facilitate alignment and clear decision-making
•Proactive self-starter, strong team collaborator and outcome-oriented
•Basic experience in Agile, Lean, or Scrum development environment is a plus (in particular defining requirements, rapidly iterating and deploying features)
•3+ years of experience with data storage, retrieval, and analysis using various reporting tools and query languages, including SQL Server or Oracle; basic knowledge / capability with ETL solutions preferred.
•3+ years of experience with data visualization and business intelligence tools or packages (SSRS, Power BI, Tableau, MicroStrategy, etc.)
•Data modeling and data visualization skills across a range of platforms including 1) Excel and Excel VBA, 2) PostgreSQL or similar data engineering platforms, and 3) PowerBI (including DAX and M languages
•Exposure to machine learning techniques and algorithms preferred.
•Exposure to common data science toolkits, such as R, Weka, Python/NumPy, MatLab, etc preferred.
•Statistical experience and understanding of distributions, statistical testing, regression, etc. preferred
•Experience with government sponsored health care programs and operations desirable.

Each member of our team is fully remote, highly skilled, and has a strong track record of tackling problems independently. We all use many different talents – from statistics to UI/UX, from understanding people to understanding algorithms, from project management to operational handoff – and work closely together to create great outcomes for the business.


Essential Duties and Responsibilities:
- Capture, define, document, and maintain clear, accurate, and correctly detailed BPMN 2.0-based process models.
- Create and manage allied process documentation including business needs statements, business requirements, use case documentation, test plans, report specifications; ensuring all required process documentation is accurate, correctly detailed, maintained and organized in the appropriate repository.
- Design, execute and evaluate test plans to ensure source data are accurately represented in presentation data objects (dashboards/reports).
- Facilitate discussion among process stakeholders (both technical and non-technical) to elicit, analyze, communicate (both written and verbally) and validate requirements, process design, and business intelligence/reporting needs.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process models, presentation objects and other analysis artifacts.
- Plan and execute analysis – often interrogating data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance making recommendations to improve or correct performance
- Ensure requirements are met and intended benefits are realized through the effective use of data via a range of visualizations (e.g, dashboards, reports), and alerts while instituting standards and best practices.

Minimum Requirements:
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exert some influence on the overall objectives and long-range goals of the organization.

MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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