Senior Director - Clinical Assessment and Business Operations in New York, NY at Maximus

Date Posted: 2/18/2021

Job Snapshot

Job Description

This position directs and controls the activities of the Independent Assessor (IA) program. The incumbent drives operational excellence, improvements and fosters an environment for high workforce engagement. Through assessment of performance indicators and overall management reports, the incumbent is responsible for developing strategic priorities and action plans. This position interacts internally and externally with executive level management, requiring negotiation of high-level and critical matters. This position collaborates and works closely with clients, executive-level management and the leadership team on high-level project directives and initiatives.

Position Responsibilities
Strategy
1.Build and execute an operational strategy to deliver a superior client experience while creating capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements
2.Responsible for strategic planning and tactical execution by directing, communicating, organizing, resourcing, monitoring, performance managing and engaging a talented workforce to facilitate the delivery of customer focused, efficient and continuously improving products and services
3.Lead the development and implementation of clinical operational strategic goals to improve efficiencies in process and workforce management, consumer experience and satisfaction, and a focus on quality management
4.Provides leadership and vision for organizational impact and performance. Implements an operation-wide performance-based culture
5.Responsible for collaborating with customers and ensuring the growth of prospective business
6.Collaborate in the development of solutions to improve efficiency, productivity and customer satisfaction
7.Leverage technology, continuous improvement and transformational change initiatives to optimize business processes
8.Represent the client experience, within an enterprise context, by serving as a key member of the leadership team
9.Communicate and collaborate with management, supervisors and staff to identify challenges and opportunities and to develop creative and innovative solutions for operational excellence
Compliance
12.Ensure compliance with Maximus policies, project policies and procedures, and state and federal regulations applicable to programs administered by Maximus
13.Ensures compliance & quality assurance within the program(s)
Staff Leadership/Development
12.Provide leadership, coaching and mentorship to management staff in establishing objectives related to business objectives, staffing, policies and procedures
13.Build a strong management team and direct assigned staff to ensure the completion of work in a timely and efficient manner
14.Provide goal-oriented direction to direct reports; assist with problem-solving as needed
15.Coach and mentor nursing leadership across the organization on consistent clinical operating best practices
16.Align objectives, measure results, conduct developmental discussions and complete performance reviews
17.Work collaboratively with internal teams and leadership in the development or expansion of clinical programs
18.Participates in recruitment and retention of both clinical and non-clinical staff
Other
•Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
•Performs other duties as may be assigned by Management
Required Experience:

5+ years of clinical operations management experience focused on community-based long-term care service and delivery, and/or eligibility and community health assessments; 10+ years of related experience in the field of customer service delivery, quality management and continuous improvement; Experience managing large, complex clinical operations teams; Experience managing large programs with headcounts at or exceeding 150+ individuals; Experience managing a high functioning, large team in a remote environment; Experience leading the successful development, implementation, and launch of new programs and initiatives; Experience with clinical audits resulting in process and compliance improvement measures.

Preferred Qualifications:
Project Management Certification; Management experience supporting an RN workforce utilizing the Uniform Assessment System; Management experience working directly with the clinical professions (RNs, Nurse Practitioners, Physician Assistants, MDs/DOs).

Required Qualifications:
In-depth knowledge of clinical operations in a business and service delivery environment; Strong understanding of current New York State Medicaid/Medicare state policy developed through hands-on professional experience; Ability to lead a cohesive team within a complex and growth-oriented organization; Ability to effectively lead in a complex and dynamically changing environment; Excellent communication and client management skills in order to maintain positive relations with internal client, Maximus operations leadership and executives; Must be a self-starter, who is able to work and perform comfortably in a fast-paced dynamic environment managing multiple initiatives; Possesses initiative to produce and manage improvement initiatives; Ability to establish and maintain relationships with internal clients, Maximus operations leadership and executives, other professional services vendors, provider(s), and other organizations and agencies, as appropriate, to ensure the flow of information and coordination of services and functions on a regular and ongoing basis; Proven leadership ability demonstrated through successful program implementation, successful performance as a program lead and/or experience leading an organization through periods of change; Ability to successfully execute complex tasks and initiatives simultaneously; Ability to effectively use and apply established, new and emerging technology.


 

Essential Duties and Responsibilities:
- Responsible for strategic planning and tactical execution for organizational excellence by directing, communicating, organizing, resourcing, monitoring, performance managing and engaging a talented workforce to facilitate the delivery of customer focused, efficient and continuously improving products and services.
- Build a strong management team and direct assigned staff to ensure the completion of work in a timely and efficient manner.
- Align objectives, measure results, conduct developmental discussion and complete performance reviews.
- Build and execute an operational strategy to deliver a superior client experience while creating capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.
- Maintain an understanding of and ensure compliance with MAXIMUS policies, project policies and procedures, and state and federal regulations applicable to programs administered by MAXIMUS.
- Develop, implement, and administer Enrollment and Eligibility and Workforce Management processes and policies to ensure customer satisfaction, improved efficiency and high productivity.
- Collaborate and work closely with clients and leadership team on project specific directives/initiatives.
- Assist in the development of automated solutions to improve efficiency, productivity and customer satisfaction.
- Leverage technology, continuous improvement and transformational change initiatives to optimize business processes.
- Represent the client experience, within an enterprise context, by serving as a key member of Project leadership team.
- Communicates and collaborate with management, supervisors and staff to identify challenges and opportunities and to develop creative and innovative solutions for operational excellence.
- Provide guidance, direction and development for Operations directors and managers.
- Create an environment for high workforce engagement.
- Coach, set expectations, conduct performance appraisals and provide career development, succession planning, corrective action and recognition for assigned staff.

Minimum Requirements:
- Directs and controls the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently works with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Requires in-depth knowledge of the functional area, business strategies, and the company’s goals.
- Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influences policymaking.
- Reports to VP level.


MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
 
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.