This position is contingent upon award
This position is to lead an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will hold overall accountability and responsibility for contract transition, operations and maintenance, technology and operational enhancements, technology modernization, fulfillment of all contract terms and requirements and continuous improvement.
The Senior Technical Program Manager (PrgM) is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The program manager serves as a liaison between clients, other stakeholders and the Maximus. Overall the ideal candidate will lead a program with the following primary components:
•Legacy system SDLC and operations and maintenance
•Date Center Operations
•Outreach and Help Desk Operations
•Data Management and Sharing
•Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud)
Essential Job Duties:
•Program financial management and adherence to Maximus targets
•Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements.
•Ensure consistency and compliance with all company and program business rules as well as performance standards
•Promote effective partnerships in a multi-contractor environment
•Lead and champion systems modernization while maintaining the legacy systems
•Facilitate effective data management and data sharing across a large stakeholder base
•Provide responsive customer service through the program help desk
•Maintain system security and data confidentiality standards
•Oversight for the continuity of operations as part of maintenance approach and modernization strategy
•Oversee the quality and timeliness of contractually-required reports and deliverables
•Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans
•Develop performance goals and objectives for senior managers. Work with project leadership to develop performance goals for staff and monitor the achievement of those goals.
•Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly
•Provide direction to team members and resolves problems in a timely and professional manner
•Facilitate communication on project status, to include applicable corrective and preventive actions to leadership
•Follow processes and operational policies to ensure project budgets and related financial schedules meet corporate requirements
•Oversee Subcontractor performance, provide status reports and assessments internally
•Develop, modify and execute project policies, ensuring all project team members are in compliance
•Champions risk and issue management, and participates in mitigation and contingency actions to address the risks
•Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams
•Perform other duties as assigned by leadership
•Lead and manage the prioritization of changes and continuous improvement
Education and Experience Requirements
•Bachelor's Degree from an accredited college or university required; Master's Degree preferred
•At least seven (7) years of related work experience required
•At least seven (7) to ten (10) years’ experience with managing and leading Federal projects
•Knowledge of Application Operations and Maintenance and ITSM practices and principles
•Knowledge of Federal contracting process
•Demonstrated ability to successfully manage teams serving different functions
•Broad applied knowledge and experience with methods and standards of IT application development and program service delivery
•Deep knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices
•Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance
•Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects
•Expertise in working with subcontractors to meet contract goals and objectives
•Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc.
•PMI Project Management Professional (PMP) Certification required
•Required experience managing large projects following a traditional/waterfall SDLC methodology
•Experience with IBM Mainframe operations preferred
•Experience with Mainframe modernization preferred
•Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred
•Experience with Agile development methodologies (such as SAFe, Scrum) preferred
•Experience with dispersed multi-location teams (including subcontrators)
•Experience managing an operations and/or development program with an annual contract value above $20 Million required
•Experience with Earned Value Management preferred
•Experience with ITIL Certification preferred
•Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders
•Experience with CMMI and other Quality frameworks preferred
•Excellent organizational, written, and verbal communication skills
•Ability to perform comfortably in a fast-paced, deadline-oriented work environment
•Ability to work as a team member, as well as independently