Senior Technical Program Manager in Falls Church, VA at Maximus

Date Posted: 2/28/2021

Job Snapshot

Job Description

This position is contingent upon award

This position is to lead an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will hold overall accountability and responsibility for contract transition, operations and maintenance, technology and operational enhancements, technology modernization, fulfillment of all contract terms and requirements and continuous improvement.

The Senior Technical Program Manager (PrgM) is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The program manager serves as a liaison between clients, other stakeholders and the Maximus. Overall the ideal candidate will lead a program with the following primary components:
•Legacy system SDLC and operations and maintenance
•Date Center Operations
•Outreach and Help Desk Operations
•Data Management and Sharing
•Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud)

Essential Job Duties:
•Program financial management and adherence to Maximus targets
•Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements.
•Ensure consistency and compliance with all company and program business rules as well as performance standards
•Promote effective partnerships in a multi-contractor environment
•Lead and champion systems modernization while maintaining the legacy systems
•Facilitate effective data management and data sharing across a large stakeholder base
•Provide responsive customer service through the program help desk
•Maintain system security and data confidentiality standards
•Oversight for the continuity of operations as part of maintenance approach and modernization strategy
•Oversee the quality and timeliness of contractually-required reports and deliverables
•Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans
•Develop performance goals and objectives for senior managers. Work with project leadership to develop performance goals for staff and monitor the achievement of those goals.
•Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly
•Provide direction to team members and resolves problems in a timely and professional manner
•Facilitate communication on project status, to include applicable corrective and preventive actions to leadership
•Follow processes and operational policies to ensure project budgets and related financial schedules meet corporate requirements
•Oversee Subcontractor performance, provide status reports and assessments internally
•Develop, modify and execute project policies, ensuring all project team members are in compliance
•Champions risk and issue management, and participates in mitigation and contingency actions to address the risks
•Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams
•Perform other duties as assigned by leadership
•Lead and manage the prioritization of changes and continuous improvement

Education and Experience Requirements
•Bachelor's Degree from an accredited college or university required; Master's Degree preferred
•At least seven (7) years of related work experience required
•At least seven (7) to ten (10) years’ experience with managing and leading Federal projects
•Knowledge of Application Operations and Maintenance and ITSM practices and principles
•Knowledge of Federal contracting process
•Demonstrated ability to successfully manage teams serving different functions
•Broad applied knowledge and experience with methods and standards of IT application development and program service delivery
•Deep knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices
•Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance
•Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects
•Expertise in working with subcontractors to meet contract goals and objectives
•Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc.
•PMI Project Management Professional (PMP) Certification required
•Required experience managing large projects following a traditional/waterfall SDLC methodology
•Experience with IBM Mainframe operations preferred
•Experience with Mainframe modernization preferred
•Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred
•Experience with Agile development methodologies (such as SAFe, Scrum) preferred
•Experience with dispersed multi-location teams (including subcontrators)
•Experience managing an operations and/or development program with an annual contract value above $20 Million required
•Experience with Earned Value Management preferred
•Experience with ITIL Certification preferred
•Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders
•Experience with CMMI and other Quality frameworks preferred
•Excellent organizational, written, and verbal communication skills
•Ability to perform comfortably in a fast-paced, deadline-oriented work environment
•Ability to work as a team member, as well as independently


  • Bachelor's degree with 10+ years of project management experience.
  • Delivers multiple small and large projects with high values and high risk.
  • Provides leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
  • Develops innovative methodologies, techniques, and criteria for projects.
  • Advanced knowledge of workflows and project mapping.
  • Facilitates the tracking and resolution of issues impacting projects.

MAXIMUS Introduction
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.