Sr. Business Analyst in Remote, OR at Maximus

Date Posted: 12/3/2020

Job Snapshot

Job Description

JOB SUMMARY: The Sr. Consultant will serve as Lead Business Analyst for modernization planning and business process reengineering human services consulting projects for large-scale systems. The Lead Business Analyst, along with the MAXIMUS Project Manager, will interface with Maximus and client program and IT resources, management teams and other business partners on a regular basis to maintain good client relations, deliver project outcomes, and resolve any issues. The Lead Business Analyst will be responsible for leading a team of business analysts, who will be primarily responsible for performing Child Support Enforcement system modernization analysis and developing required contract deliverables.

•Be available to work remotely in a virtual team and office environment and on-site at client locations as needed, up to 50% of time.
•Ensure stakeholders are effectively engaged and all project deliverables are completed within budget, scope, and schedule
•Engage clients and represent Maximus team as a Child Support Enforcement subject matter expert
•Engage clients and represent Maximus as a system modernization and business process reengineering subject matter expert
•Lead a team of business analyst in performing Child Support Enforcement system modernization planning assessments and analysis.
•Develops and/or contributes to project deliverables. These include Needs Assessments, Functional and Technical System Requirements, Alternative Analysis, Cost/Benefit Analysis, Feasibility Study Reports, IAPDs, As-Is and To-Be Process Models, RFPs, and other work products and deliverables in accordance with the Project Work Plan
•Hold and facilitate client encounters
•Manage relationships with project and client staff.
•Track and report on project status and results
•Notifies the Maximus Project Manager verbally and in writing, when any problem(s) that may jeopardize the successful or timely completion of our contract obligations are discovered
•Reviews artifacts and other project documents and/or schedules and attends interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work
•Attends and facilitates project meetings with the client, subcontractors, project stakeholders, or other Maximus Team members, as requested by the Project Manager
•Completes project work in compliance with Maximus standards and procedures
•Performs other duties as assigned by leadership


•Bachelor’s degree from an accredited college or university
•IIBA Certified Business Analyst Profession (CBAP) or PMI Project Management Professional certification desirable.
•A minimum of 10 years of experience with child support enforcement, including a minimum of five (5) years working with Child Support Programs and automated systems
•A minimum of 5 years of experience with planning or implementing large scale system design and development projects
•A minimum of ten (10) years of experience working as a business analyst, with a minimum of five (5) years of experience in a leadership position.
•A minimum of five (5) years of experience working directly with stakeholders to elicit and define detailed system requirements.
•In-depth understanding of Child Support Program objectives and requirements, including but not limited to case initiation, locate, establishment, case management, enforcement, financial management, state disbursement unit, business intelligence and reporting, customer service, knowledge of federal rules and regulations, and software systems requirements.
•A minimum of one (1) year experience documenting requirements using Agile artifacts including, but not limited to, epics, user stories, story boards, features, etc.
•Experience with federal and state government projects, preferably human services
•Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential
•Excellent verbal and writing skills and be comfortable and experienced working with customers
•Excellent consultant and facilitator
•Excellent organizational, written, and verbal communication skills
•Proficiency in Microsoft programs such as Word, Excel, PowerPoint, Visio and Project
•Ability to perform comfortably in a fast paced, deadline oriented work environment
•Ability to execute many complex tasks simultaneously, and work as a team member as well as independently
•Ability to explain and communicate program and functional subjects to non-expert audiences.
•Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation.
•Ability to ensure solutions are consistent with organization, client, and project objectives.
•Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills.
•Ability to work independently.
•Excellent verbal and written communication skills.
•Good organization skills; ability to manage multiple tasks and deadlines simultaneously.
•Viewed as expert in field within the organization.
•Must have the flexibility to travel to support projects


Essential Duties and Responsibilities:
- Support leadership in ensuring that the project is delivered to specifications, on time and within budget.
- Develop initiative strategies for provider capacity building such as evaluating business models, creating training, recruitment, events participation, outreach approach, and support activities.
- Work closely with management and work groups to create and maintain work plan documents.
- Track the status and due dates of projects.
- Manage relationships with project staff responsible for projects.
- Produce regular weekly and monthly status reports, work plan status, target dates, budget, resource capacity and other, as well as, ad hoc reports as needed.
- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
- Create and maintain management plans and other deliverables.
- Facilitate regular meetings and reviews.
- Evaluate employee performance and recommend employees' needs and development opportunities to leadership.
- Adhere to contract requirements and comply with all corporate policies and procedures.
- Perform other duties as assigned by management.

Minimum Requirements:
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develop solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensure solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills.
- Develop new applications based on professional principles and theories.
- Viewed as expert in field within the organization.

MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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