Sr. Program Manager - Federal Health IT in Falls Church, VA at Maximus

Date Posted: 5/16/2021

Job Snapshot

Job Description

Maximus is seeking a Senior Program Manager to lead an IT program delivering critical services to the nation’s health prevention agency.

The Senior PM is responsible for client management and relationship building, team management and coaching, overseeing the team’s technical operations, supporting software development lifecycle activities, operations and maintenance (steady state) in a multi-system environment, and providing leadership for multiple systems/schedules, and contractors. The Program Manager serves as a liaison between clients, stakeholders, and Maximus. The successful candidate must have excellent decision-making skills, the ability to form and communicate innovative solutions to customers and teammates and enjoy working as part of a team. The position offers an outstanding opportunity for growth and leadership development.

•Focus on tactical and strategic customer relationship management as well as the integration with project, program, division, and segment organizations.
•Assist in phases of the life-cycle development process; prepare and review technical documentation; and assist projects on technical matters to address needs of the client and other stakeholders.
•Actively participate in the plan, design, build and implementation of projects; and monitor progress.
•Serve as liaison between the business (functional) and technology staff to clarify system requirements for proposed solutions.
•Develop back-up/recovery plans in the case of unplanned set-backs in project delivery.
•Facilitate and ensure effective communication amongst functional teams/representatives, that is, between top management team and individual project managers/coordinator, and make sure the information/directives being passed down are diligently carried out.
•Ensure effective allocation of resources amongst the individual projects under the program.
•Manage all forms of risk that may hinder the progress of on-going projects.
•Work closely with the delivery, business development and solutions teams to ensure continued delivery and focus on the introduction of new solutions for existing and new business opportunities, as needed.
•Manage Human Resource goals by recruiting, training, coaching, and disciplining employees.
•Implement production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system/program improvements, and implementing change.
•Build a strong team through open communication and by collaborating on decision-making responsibilities; create and nurture effective communication within the organization.

Location – currently all staff are 100% remote due to COVID. Once offices safely re-open, the position can be flexible with combination of remote work, and possible 2- 3 days in Falls Church office.

Project Minimum Requirements:
•Bachelor's degree from an accredited college or university; an additional four (4) years of related work experience may substitute for a degree.
•At least ten (10) years of related experience.
•Demonstrated strong knowledge in Health and Public Health IT with direct experience in the Federal space at agencies such as HHS.
•Conversant in IT operational and delivery needs, current technologies, stakeholders and their challenges/needs.
•Experience in supporting solution/deal shaping, creating and maintaining relationships with current and future clients and partners.
•Demonstrated Budget management skills (P&L).
•Demonstrated proven track record of technical project management, strong leadership abilities and proven business development experience.
•Excellent organizational, interpersonal, written, and verbal communication skills.
•Demonstrated ability to lead complex programs, managing problem resolution (risk management) and providing excellent customer satisfaction.
•Experience in hiring, training and being a motivating mentor/coach to large teams (50+ FTE).
•Experience leading large group discussions with agency clients and stakeholders to address questions and problem resolution.
•Experience planning projects from start to finish, including identifying processes, deadlines, and milestones.
Desired Qualifications:
•Experience leading Agile and/or operations and maintenance programs.
•Experience managing help desk operations.
•Project Management Professional (PMP)
•Lean Six Sigma
•ITIL Foundation v3 or v4
•Certified Scrum Master (CSM)
•DASA DevOps

Additional Requirements as per contract/client:
•Ability to successfully pass a federal NACI public trust background investigation.
•Candidates must be a US Citizen.

 Job Summary

Essential Duties and Responsibilities:
- Lead and mentor teams of managers, architects, and engineers.
- Oversee and drive architecture for technology solutions.
- Translate business requirements to technical specifications.
- Enforce structured approaches and methodologies.
- Support training for developers and analysts.
- Oversee ongoing support and maintenance of deployed solutions.
- Produce work breakdowns and estimates.

Minimum Requirements:
- Manages activities of two or more sections or departments.
- Exercises supervision in terms of costs, methods, and staffing.
- In some instances this manager may have subordinate supervisors and/or managers.
- Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
- Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
- Establishes operational objectives and work plans and delegates assignments to subordinates.
- Senior management reviews objectives to determine success of operation.
- Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.