Training and Outreach Coordinator in Indianapolis, IN at Maximus

Date Posted: 11/22/2020

Job Snapshot

Job Description

The Training/Outreach Coordinator will be responsible for training new staff, training current staff on policy updates, and providing program outreach to other community organizations.


 

Essential Duties and Responsibilities:
- Responsible for the complete learning development and maintenance process including; needs analysis, design, development, solutions implementation, communications, and program evaluation for the internal shared services site.
- Work closely with multiple projects including management and internal partners to ensure the successful development, implementation and ongoing delivery and operations of the learning programs.
- Serve as supervisor for new hires while in training.
- Assess new hire performance; identify those that will move forward and those that will terminate if test scores or professional behavior requirements are not met.
- Coach new hires on content and provide feedback on skills and deficiencies to the employment agency and Contact Center management.
- Develop an outline and determine the best form of delivery based on the topic and time restrictions.
- Create any combination of materials to support this approach which could include PowerPoint slides, job aids, case studies, system drills, prepared flip charts, e- Learning, team activities, etc.
- Study content and prepare a list of possible questions which trainees are likely to ask, review with client subject matter experts in order to be better prepared.
- Process paperwork for systems (state and internal) access for new hire temps arriving from staffing agency.
- Provide feedback to agency on status of participants as needed.
- Deliver training content to existing employees and new hires using various media such as flip chart, PowerPoint presentations, class exercises, e- Learning, etc.
- Facilitate discussion through a use of questioning techniques.
- Alter the delivery method of training to clarify a concept as needed; rapidly assess how students will best assimilate the information.
- Employ classroom management techniques to disruptive class behavior such as excessive talking to neighbor, cell phone use, tardiness, etc.
- Develop and execute tests to measure student performance and administer re-takes to help students exceed the average 80% test score requirement. Recommend termination for those that fall below that requirement.
- Participate in team meetings and assist in writing Knowledge Center articles, etc.
- Review state agency websites for policy changes. Based on those findings, make determination on impact to business.
- Assist on special project requests and new initiatives.

Minimum Requirements:
- High School diploma with 4+ years of experience, or Associate degree with 2+ years' experience.
- May have additional training or education in area of specialization.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understands implications or work and makes recommendations for solutions.
- Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.


MAXIMUS Introduction
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
 
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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