Training Manager in Work From Home at Maximus

Date Posted: 4/23/2021

Job Snapshot

Job Description

Maximus is currently looking for a Remote Training Manager. This position is responsible for developing Training Supervisors and Trainers, enforcing program goals, validating the accuracy of the program records, and communicating with senior ledaership regarding site metrics and service level agreements (SLA).
- Must be able to start on 3/29/2021
- Must be able to work without absences for a minimum period of 90 days
- Must be available to work 8 hour shift between the hours of 8am-10pm Eastern Time (program is operational 7 days a week)
- This position supports a federal contract that requires all persons be U.S. citizens. 
 Job Summary
Essential Duties and Responsibilities: - Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards. - Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace. - Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met. - Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as marketplace, customer service skills, systems, mailroom, back office, certified assistor training and healthcare laws and regulations. - Complete hiring and performance management processes to support a high performing training team. - Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provides highly skilled feedback on operations staff performance in scheduled training and informal skills based coaching. - Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures. - Lead the design development, and manage training sessions, and schedule with the Training Director based on the evaluation of the needs of staff and new hires in coordination with management. - Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes. - Review, evaluate, and modify existing and proposed programs. - Act in collaboration with Training Director as client interface for all training related functions. - Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum. - Maintain a library of training aids. - Responsible for adhering to established safety standards. - Must be able to remain in a stationary position for an extended period of time. - Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds. - Work is constantly performed in an office environment. - Perform other duties as assigned by management. Minimum Requirements: - Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. - In some instances this manager may be responsible for a functional area and not have any subordinate employees. - Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. - Follow processes and operational policies in selecting methods and techniques for obtaining solutions. - Act as advisor to subordinate(s) to meet schedules and/or resolve problems. - Develop and administer schedules, performance requirements; may have budget responsibilities. - Frequent interaction with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. - Often must lead a cooperative effort among members of a project team. - Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals. - Provide guidance to subordinates within the latitude of established company policies. - Recommend changes to policies and establish procedures that affect immediate organization(s).
Education and Experience Requirements

- Must be able to start on 3/29/2021

- Must be able to work without absences for a minimum period of 90 days
- Must be available to work 8 hour shift between the hours of 8am-10pm Eastern Time (program is operational 7 days a week)

- This position supports a federal contract that requires all persons be U.S. citizens

Remote Worker Requirements:

- Personal Computer/Laptop (no tablets or Chrome books)
- Private and Secure workspace from home (away from others and noise)
- Audio Headset with microphone for your home computer (preferred)
- Access to Wi-Fi, LAN (wired connection/Ethernet) or both at home
- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc. (20 MGB or higher)

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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