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Administration Supervisor in Town of Pittsford, NY at Maximus, Inc.

Date Posted: 4/4/2018

Job Snapshot

Job Description

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

Supervise the daily operations of a work group supporting QIC DME processing. Functions of operations include mail receiving, scanning, case creation, customer service, case closing, and letter dissemination.

Responsibilities
  • Supervisory functions such as assignment and distribution of work, monitoring unit and individual timeliness and work quality; timekeeping and scheduling; performance management coaching and mentoring;  implement motivation and recognition to staff members to ensure retention needs.
  • Establish work procedures and standards to improve efficiency and effectiveness of assigned operations.
  • Work with the department to identify improvement opportunities with a focus on solutions to improve results as measured by Operations/Unit metrics and key performance measures.
  • Ensure staff training and technical procedures are providing needed results
  • Perform other duties as assigned by management
The Ideal Candidate will Possess the Following Additional Education and Experience
  • Associate’s Degree in Business, Health, Social Services or equivalent work experience.
  • Bachelor’s degree or higher from an accredited college or equivalent experience preferred
  • Ability to lead and perform supervisory functions required of the job.
  • Strong people skills.
  • Demonstrated ability to lead.
  • Excellent communication skills-interpersonal, verbal and listening skills.
  • Analytical and decision making skills.
  • Ability to work with a diverse population and understand needs of others.
  • Planning and organizing work and the work of others.
  • Communicate effectively both verbally and in writing.
  • Perform comfortably in a fast-paced, deadline-oriented work environment.
  • Successfully execute many complex tasks simultaneously.
  • Work as a member of the management team as well as lead team efforts independently
  • Skills / Knowledge Preferred: Knowledge of Medicare regulations and statutes preferred. Durable Medical Equipment experience highly desirable
  • Three to five years’ experience as a supervisor in a business related field; such as call center, forms processing, health/ human services, customer service, or records management preferred
EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.