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Analyst - Bus Proc Mgmt in Topeka, KS at Maximus, Inc.

Date Posted: 7/31/2018

Job Snapshot

  • Employee Type:
  • Location:
    Topeka, KS
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description


  1. Independently develops and implements modeling and evaluation processes to determine the effectiveness of current operational activities
  2. Extract, analyze, and report data to support program activity and assist in management decision making
  3. Conducts statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues
  4. Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality
  5. Creates, analyzes and delivers customized reporting for both internal and external audiences
  6. Develops high-quality communications suitable for clients
  7. Facilitates discussion among process stakeholders (both technical and non-technical) in order to elicit, analyze, communicate (both written and verbally) and validate requirements, process design, and business intelligence (reporting) needs
  8. Plan and execute analysis - often interrogating data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance, making recommendations to improve or correct performance
  9. May serve as critical client interface
  10. Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites
  11. Ensures reports are delivered in accordance with frequency and distribution schedules
  12. Analyze data and other information in order to conceptualize and define process problems and /or improvement opportunities
  13. Define data requirements then gather and validate information, applying judgment and statistical tests
  14. Write and make presentations to clients and other staff, often requiring clear and persuasive explanation of complex processes to a non-technical audience
  15. Provide guidance, background information, and assistance to management and other staff on the interpretation and effective use of process models and other analysis artifacts.
  16. Perform other duties as assigned by leadership

***Position Requirements***

  • Bachelors Degree in Computer Science or Computer Programming.
  • Project management background and/or PMP certification preferred. 
  • Two years operations experience and/or two years' experience in successful use of analytical thinking, applying methods to determine root cause/solve problems
  • Experience in report development, data collection and analysis required
  • Must have a background in statistical analysis and reporting. 
  • Experience with government sponsored health care programs preferred
  • Ability to interrogate data with the ability to communicate analysis findings to a technical and non-technical audience
  • SQL (basic skilled required, advanced preferred)
  • Experience with OBIEE a plus
  • Proficient in MS Word, Visio and Access
  • Excellent analytical and quantitative skills
  • Demonstrated ability in analytical thinking, methods, and tolls to resolve problems. 
  • Strong written and communication skills 


Must not be on any d/a above a verbal

Must be in current job role for six months

Responsibilities -Apply strong analytical reasoning to understand end user's requirements and transforms them into operational application, particularly with respect to performance management data.
-Acquire deep knowledge of working systems and bring efficient and effective changes for better performance across program.
-Extract, analyze, and report data to support program activity and assist in management decision making.
-Audit, evaluate, track, and report performance activity for Performance Management and contract compliance purposes (e.g., alignment with the program’s service-level agreements).
-Work closely with operations staff to define requirements, test criteria, and identify success factors.
-Train New Hire classes on performance metrics and expectations for performance.
-Identify performance coaching needs and work with performance coach and/or deliver coaching, as necessary.
-Advanced knowledge of Microsoft Office Products required (Excel, Work, Visio, Access). The Ideal Candidate will Possess the Following Additional Education and Experience
  • Bachelor's degree with 3+ years of experience.
  • May have additional training or education in area of specialization.
  • Develops solutions to a variety of problems of moderate scope & complexity.
  • General application of concepts & principles.
  • Contributes to the completion of organizational projects & goals.
  • Frequent use and general knowledge of industry practices, techniques, and standards.
  • Applies knowledge and skills to complete a wide range of tasks.
  • Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.
EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.