This site uses cookies. To find out more, see our Cookies Policy

Call Center Manager in Jefferson City, MO at Maximus, Inc.

Date Posted: 10/8/2018

Job Snapshot

Job Description

This position is contingent upon winning the bid.



  • Develop and implement an engaging and effective project training plan in compliance with contract and client requirements;
  • Develop team/ department-specific trainings, with assistance of the Project Director, using desired performance metrics as outcome targets;
  • Conduct and /or attend all department trainings to ensure compliance with state and office policies and procedures;
  • Develop and implement control measures for the project training program;
  • Develop an initial and ongoing training schedule, in conjunction with department supervisors, for continuous professional development of new and existing staff;
  • Communicate with department staff regarding team level questions related to quality findings;
  • Provide monthly team and/ or individual statistics to Project Director in accordance with established timeframes;
  • Ensure the confidentiality and security of all case information; and
  • Complete other projects tasks assigned by Management as deemed appropriate and/or necessary.
  • Provide monthly Training summaries, including: sessions held, subjects covered, level of compliance/ completion, and upcoming training events;
  • Provide 30,60, and 90 day training schedules for each new staff member illustrating the balance of learning styles and desired performance outcomes; and 
  • Review monthly quality assessments of work product for all staff and provide individualized trainings to target areas of underperformance.
The Ideal Candidate will Possess the Following Additional Education and Experience

Education & Experience Requirements:

  •  Bachelor's degree from an accredited college or university required;
  • Three (3) years of training and/ or professional development experience required;
  • Ability to work with staff using multiple training techniques and styles required;
  • Excellent written and verbal communication skills required;
  • Ability to perform comfortably in a fast-paced, deadline and detail oriented work environment highly suggested;
  • Ability to successfully execute many complex tasks simultaneously highly suggested;
  • Ability to work as a team member as well as independently highly suggested;
  • Experience with State of Missouri Department of Social Services and knowledge of Missouri HealthNet regulations preferred.
EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


  1. Project Jobs
  2. Office Manager Jobs