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Client Service Rep - Outreach II (Must reside in Riverside/Imperial County) in Los Angeles, CA at Maximus, Inc.

Date Posted: 10/3/2018

Job Snapshot

Job Description

-Conducts one-on-one and group outreach presentations to recipients and community members.
-Presents program education and enrollment options to recipients.
-Presents managed care options to recipients and assists them in using their health care and dental plans.
-Maintains positive relationships with county staff, state agencies, community groups and recipients.
-Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures.
-Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).
-Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed.
-Assists other Outreach Counselors and other team members with management and completion of daily duties. The Ideal Candidate will Possess the Following Additional Education and Experience
  • High School Diploma with 6 months - 2 years of experience.
  • May have additional training or education in area of specialization.
  • Handles customer service inquiries and problems via the telephone, recording consistent problem areas.
  • May respond to email inquiries.
  • Customer service is the primary function.
  • Calls are predominately routine, but may require deviation from standard screens, scripts, and procedures.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Communicates more complex information, using job experience to anticipate and proactively address related questions.
EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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