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Coordinator - Quality Assurance in Burbank, CA at Maximus, Inc.

Date Posted: 4/25/2018

Job Snapshot

Job Description

The Quality Assurance Coordinator is responsible for monitoring, evaluating and directing staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.

  • Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards
  • Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems
  • Conduct quality assurance for completeness, accuracy, consistency and conformity
  • Conduct trainings for employees and customers
  • Coordinate review activities as assigned by management and document the disposition of evaluation challenges
  • Initiate, recommend or provide solutions through designated channels and verify the implementation of solutions
  • Evaluate modes of trainings to address knowledge gaps and instructional effectiveness
  • Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual
  • Research and gather data for special studies
  • Assist with training as needed
  • Perform other duties as may be assigned by management
The Ideal Candidate will Possess the Following Additional Education and Experience


  • A Bachelor’s Degree from an accredited college or university required, equivalent experience considered in lieu of degree
  • Proficient in the use of Microsoft Office products
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • 1 year experience in a quality assurance role, preferably in a contact center or customer service environment required
  • Ability to conduct and manage project reviews and communicate process improvement recommendations
EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.