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Customer Service/Scheduler in Franklin, TN at Maximus, Inc.

Date Posted: 4/23/2018

Job Snapshot

Job Description

The incumbent schedules field assessments for contract services and enters referral data into the database system, ensuring quality levels meet contract and company standards. The incumbent also monitors assessor onboarding and performance, offering appropriate feedback to management.

Responsibilities
  • Enter referral data into the assigned database system throughout every date
  • Schedule field assessments with independent contractors (assessors) and providers.  Collaborate regularly with coworkers, peer reviewers, physicians, and healthcare administrative staff
  • Responsible for engagement and performance feedback for assessors (ICs), including onboarding assistance, making/following-up on referrals, tracking responsiveness, and informing both R&C and supervisor in writing when performance and/or responsiveness issues arise with any IC
  • Generate specified data and reports as required by contract guidelines
  • Perform other duties as assigned by management
The Ideal Candidate will Possess the Following Additional Education and Experience
  • High School diploma or GED equivalent required
  • One (1) year of administrative and/or customer service experience required
  • Telephonic customer service experience preferred
  • Ability to perform all job duties in compliance with Person First Standards, HIPAA guidelines, and company confidentiality policies
  • Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voicemail and email messages are returned within six (6) business hours of receipt
  • Ability to work independently with minimal day-to-day supervision
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Ability to interact professionally and collegiately with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Intermediate skill with word processing and spreadsheet software (Microsoft Word and Excel preferred)
  • Excellent written and verbal communication skills
  • Ability to collect data, define problems, establish facts, and draw valid conclusions for supporting a superior written rationale for review determination
  • Excellent computer skills with experience in word processing, email, and spreadsheets (Microsoft Word, Outlook, and Excel preferred); Ability to work with dual computer monitors, research information on internet,and utilize company resources/tools stored on company sites
EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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