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Desktop Engineer - Tier III in Washington, DC at Maximus, Inc.

Date Posted: 4/5/2018

Job Snapshot

Job Description

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

The Desktop Support Team Leader will be a very hands-on member of a the Technical support team responsible for PC desktop, laptop configuration ,mobile device, and application support including Windows operating systems and software and other applications.

  • Reporting Tasks include: Weekly Status reports
  • Remedy Tickets
  • SCCM Software pushes
  • Big Fix Patching and compliance support
  • Hands on Desktop support for troubleshooting HW or SW issues
  • Hardware and Software Certifications
  • Recognize issues that need to be escalated

The Ideal Candidate will Possess the Following Additional Education and Experience
  • Associate’s Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
  • At least four (4) years of Desktop Engineering experience required
  • Strong analytical and problem-solving skill
  • Excellent troubleshooting skills
  • Highly detail-oriented and productivity-oriented
  • Organized, timely, and customer service-oriented
  • Ability to work well independently and in a team setting
  • Ability to work proactively and effectively while delivering high quality work products in a timely manner
  • Adaptability, flexibility and ability to deal with ambiguity and change
  • Excellent attention to detail and good analytical skills
  • Strong customer focus to interact with customers
  • Experience with NIST standards and applying OS, browser and application STIGs
  • Excellent written and verbal communication skills
  • Ability to multi-task using e-mail and IM
  • Ability to work independently on assigned projects

Physical Requirements

  • Ability to sit for up to 80% of time
  • Ability to lift or carry objects up to 50 lbs.

Work is performed in a fast-paced office environment with low to moderate noise level

  • Additional Requirements as per contract/client:
  • Ability to obtain and maintain Public Trust - Moderate Risk Security Clearance
  • United States Citizenship or Permanent Residency or H1-B

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.