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Document Management Supervisor in Harrisburg, PA at Maximus, Inc.

Date Posted: 5/2/2018

Job Snapshot

Job Description

The Document Processing Supervisor oversees all Document Processing activities, including incoming mail, outgoing mail, document scanning/imaging validation, and document routing. Provides direct supervision to Document Processing Staff.


  1. Supervises all Document Processing activities, including incoming mail, outgoing mail, document scanning/imaging validation, and document routing.
  2. Assists Enrollment & Eligibility Manager in ensuring that waiver applications are processed efficiently and accurately.
  3. Provides direct supervision and assists with establishing performance goals and measurements for the Document Processing Admin Staff.
  4. Performs quality control and quality assurance reviews; maintains reports to track historical performance (both internal performance and subcontractor performance), and ensures compliance with performance standards.
  5. Assists with the development and implementation of procedures pertinent to the effective and efficient operation of the mailroom and forms processing.
  6. Provides direct supervision Assists with training of the Document Processing Staff with Mailroom, Imaging, and Forms Processors
  7. Performs quality monitoring of mailroom and document processing activities, including ensuring that Consumer information and addresses are correct on outgoing mail.
  8. Runs and distributes reports related to mailroom and document processing activity
  9. Improves performance and security by converting existing paper documents in to electronic format.
  10. Performs other duties as may be assigned by management.

The Ideal Candidate will Possess the Following Additional Education and Experience

Bachelor's Degree from an accredited college or university required, equivalent experience considered in lieu of degree. At least two (2) years of provider enrollment experience or credentialing in a health care environment (i.e. healthcare facility, managed care setting, insurer, credentialing verification organization). Previous Supervisory experience preferred. Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to work as a team member, as well as independently. Ability to maintain confidentiality and security of all information. Ability to comply with current and updated policies and procedures. Ability to interact courteously and effectively with a diverse population. Proficient in the use of Microsoft Office products. Must be able to remain in a stationary position for an extended period of time. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. Work is constantly performed in an office environment

EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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