This site uses cookies. To find out more, see our Cookies Policy

Help Desk - Tier II in Silver Spring, MD at Maximus, Inc.

Date Posted: 3/12/2018

Job Snapshot

Job Description

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

This position is responsible for the support and resolution of all desktop computer problems.

  • Manage desktop support workflow, including problem analysis, communications with customers or client management, ticket documentation, ticket escalation when required and ticket closure
  • Manage desktop project deliverables; communicate project status to client and management
  • Perform troubleshooting to isolate and diagnose common technical problems
  • Provide Microsoft Office Suite training to users when required
  • Perform upgrades of microcomputer hardware and software components as required
  • Respond to the needs and questions of users concerning their access of resources on the network
  • Troubleshoot server and e-mail related issues
  • Monitor problem ticket queue and expedite closure of aging tickets
The Ideal Candidate will Possess the Following Additional Education and Experience
  • Associate's Degree from an accredited college or university required, equivalent experience considered in lieu of degree
  • At least two (2) years of experience troubleshooting computer hardware and peripherals required
  • At least one (1) year of experience troubleshooting Windows 2000/XP required
  • At least one (1) year of experience troubleshooting MS Office Suite, and MS Outlook required
  • At least one (1) year of experience with one or more of the following required: Cisco VPN client, MS Systems Management Service (SMS), Adobe Acrobat Professional 6/7, Internet Explorer, McAfee
  • At least six (6) months of experience with LAN/WAN connectivity, troubleshooting and /or documentation preferred
  • MS Office Specialist preferred
EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.