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Manager - Operations in Richmond, VA at Maximus, Inc.

Date Posted: 2/28/2018

Job Snapshot

Job Description

The Operations Manager oversees all aspects of daily operations for the VA EBS Call Center, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.

  • Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
  • Manage direct reports and the cost-effective operation of all project tasks
  • Manage subcontractors that provide services to program
  • Manage audits of operations
  • Collaborate with other Managers to ensure effective coordination of activities
  • Develop and implement operational policies and procedures in collaboration with other key stakeholders
  • Establish and maintains effective relationships with clients and other external entities
  • Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
  • Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance  
  • Monitor performance against key indicators established internally or by the clients
  • Develop solutions to issues or complex problems
  • Develop performance goals and objectives for staff, and monitors achievement of those goals
  • Perform other duties as may be assigned
The Ideal Candidate will Possess the Following Additional Education and Experience
  • Bachelor's Degree required
  • 5 years related work experience
  • Ability to manage large-scale operations, including on a single or multiple sites
  • Strong client management skills
  • Proven ability with operational analyses, processes and performance indicators
  • Excellent organizational, written and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member as well as independently
EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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