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Program Manager in Rancho Cordova, CA at Maximus, Inc.

Date Posted: 2/26/2018

Job Snapshot

Job Description

This position is for a proposal and is planned to be located in the Sacramento, CA area.  Any offers are contingent upon winning the bid.


The Program Manager reports to the Operations Director and has direct profit and loss responsibility for one or more contracts which may include varying lines of Ascend’s business. The Program Manager is accountable for the overall delivery of volume, quality and service level performance targets within their assigned contracts along with developing and monitoring their operational budgets. The Program Manager drives operational excellence for their assigned contracts and will identify, manage, and execute process improvements that yield efficiencies and meet or exceed operational metrics. The Program Manager develops and promotes talent within their assigned contracts as well as drives employee satisfaction, retention and promotions. The Program Manager also leads special projects and initiatives as assigned by the Operations Director.

  • Manages day to day operations and performance of assigned contracts including P&L, quality and compliance with terms and conditions along with preparing and analyzing regular performance reports.
  • Manages the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
  • Provides leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
  • Regularly interacts with senior management or executive levels on matters concerning assigned contracts.
  • Participates in continual process improvement by monitoring, refining, and optimizing staffing, assignments, workflow and processes.
  • Creates an effective work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability and discipline.
  • Participates in developing, modifying and executing company policies that affect operations and may also have organization-wide effects.
  • Works collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for assigned contract compliance, productivity, and quality performance.
  • Performs other duties, as necessary.
The Ideal Candidate will Possess the Following Additional Education and Experience
  • The job requires a Bachelor’s degree, Master’s degree, or completion of an accredited nursing program, as well as current licensure (as applicable), depending upon the requirements of the contract.  Completion of an accredited MBA program and/or PMP certification is preferred.
  • Three (3) years of experience managing operations, preferably in healthcare, mental health, or a related field.
  • Ability to lead and manage day to day operations and drive continuous improvement.
  • Strong project management skills and/or aptitude.
  • Ability to work effectively in a “hands-on” management role, motivating staff through variety of communications vehicles.
  • Ability to document and re-engineer business processes.
  • Ability to create and direct a ‘daily management plan’ for all contracts.
  • Outstanding work ethic, integrity, and value system.
  • Excellent analytical and complex reasoning skills.
  • Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies.
  • Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within six business hours of receipt.
  • Strong organizational, supervisory and interpersonal skills.
  • Outstanding written and verbal communication skills.
  • Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers.
  • Advanced skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred).

EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.