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Provider Outreach Supervisor in Boston, MA at Maximus, Inc.

Date Posted: 7/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Provider Outreach Supervisor oversees and manages the daily activities for a team of Provider Relations Outreach Representatives. This position is responsible for the assignment and monitoring of the various provider relations outreach and escalations queues in order to be compliant with the EOHHS contract. This position will have 7 direct reports. This position works closely with providers (large provider groups, hospitals) to address complicated escalation and complaint issues. Additionally, this position works closely with EOHHS staff, especially the various Program Managers and operations staff to resolve highly-visible escalation issues.

  • Responsible for assigning day-to-day outreach work items.  
  • Monitors employee performance for compliance to established protocol (SLA).
  • Effectively leads coaches, trains and counsels Provider Relations staff.
  • Researches and responds to any escalated provider inquiries and requests in a timely, professional and informative manner.
  • Works closely with EOHHS staff and other MAXIMUS staff to resolve highly visible escalation issues (CARTS).
The Ideal Candidate will Possess the Following Additional Education and Experience
  • Bachelor's degree from an accredited college or university required; Preferably in the fields of Health Care or Business
  • Two (2) years of provider enrollment experience or credentialing in a health care environment (i.e. healthcare facility, managed care setting, insurer, credentialing verification organization) required
  • At least 1-2 years of prior supervisory experience
  • Previous experience in working with MassHealth providers required
  • Knowledge of MassHealth of provider enrollment regulations and requirements
  • Knowledge of the Massachusetts provider community preferred
EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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