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Sr. Ops Manager (Non-Critical functions) in Baltimore, MD at Maximus, Inc.

Date Posted: 4/2/2018

Job Snapshot

Job Description

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

The Operations Manager oversees all aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, auditing and compliance with internal and external requirements across multiple sites.

*Employment is contingent upon contract award

  • Manage direct reports and the general activities of the program’s operations
  • Develop and implement company policies and procedures as well as ensure compliance with these procedures
  • Collaborate with other managers to ensure effective coordination of activities
  • Establish and maintain effective relationships with clients and other external entities as needed
  • Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
  • Monitor performance against key indicators established internally or externally by the client
  • Develop performance goals and objectives for staff and monitor achievement of those goals
  • Perform other duties as assigned
The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor’s degree from an accredited college or university required
  • Five (5) years of related experience required on projects dealing with appeals, invoices, change requests, and identifying/recovering overpayments
  • Three (3) years of leadership experience required
  • Experience managing to meeting/exceeding contractual obligations such as Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and any additional metrics related to:
    • Systems support and process integration
    • Procedures
    • Documentaion preparation
  • Previous experience reporting directly to a Program Manager/Project Director/Project Manager required
  • Excellent verbal and written communication skills
  • Ability to work well independently or in a team environment
  • Ability to quickly grasp and adapt to new concepts
  • Ability to rapidly assimilate new information and put it into practice

Additional Requirements as per Contract/Client:

  • Ability to obtain and maintain Public Trust Security Clearance
  • United States Citizenship
EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.