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Supervisor - Admin Svcs in Pittsford, NY at Maximus, Inc.

Date Posted: 11/13/2018

Job Snapshot

Job Description

Supervise the daily operations of a work group supporting DME processing. Functions of operations include mail receiving, scanning, case creation, customer service, case closing, and letter dissemination.

•Supervisory functions such as assignment and distribution of work, monitoring unit and individual timeliness and work quality; timekeeping and scheduling; performance management coaching and mentoring; implement motivation and recognition to staff members to ensure retention needs.
•Establish work procedures and standards to improve efficiency and effectiveness of assigned operations.
•Work with the department to identify improvement opportunities with a focus on solutions to improve results as measured by Operations/Unit metrics and key performance measures.
•Ensure staff training and technical procedures are providing needed results.
•Other duties as assigned by management such as attend client liaison or special projects.

Associate’s Degree in Business, Health, Social Services or equivalent work experience.
•Ability to lead and perform supervisory functions required of the job.
•Strong people skills.
•Demonstrated ability to lead.
•Excellent communication skills-interpersonal, verbal and listening skills.
•Analytical and decision making skills.
•Ability to work with a diverse population and understand needs of others.
•Planning and organizing work and the work of others.
•Communicate effectively both verbally and in writing.
•Perform comfortably in a fast-paced, deadline-oriented work environment.
•Successfully execute many complex tasks simultaneously.
•Work as a member of the management team as well as lead team efforts independently
Knowledge of Medicare regulations and statutes preferred

The Ideal Candidate will Possess the Following Additional Education and Experience
  • Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
  • Minimum of two (2) years of related experience
  • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
  • Comply with all company required policies, procedures and processes including but not limited to required training
  • Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
  • A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
  • Generally supervises semi-skilled employees or a few individual professional contributors.
  • Works on issues of limited scope.
  • Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Monitors daily operations of a unit or sub-unit.
  • Requires full knowledge of own area of functional responsibility.
  • Frequently interacts with subordinate employees and functional peer groups.
  • Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
  • Receives predetermined work assignments that are subject to a moderate level of control and review.
  • Directs subordinates to complete assignments using established guidelines, procedures and policies.

EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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