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Supervisor - Case Management in Milwaukee, WI at Maximus, Inc.

Date Posted: 3/14/2018

Job Snapshot

Job Description

The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.

  • Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures
  • Provide time sensitive Ad hoc reports as requested by management
  • Lead, guide, and train staff, interns, and/or volunteers performing related work; as appropriate to area of operation
  • Compile, interpret and summarize data for review
  • Conduct quality assurance for completeness, accuracy, consistency and conformity
  • Ensure quality customer service for internal and external customers
  • Evaluate systems and data to improve quality control and process improvements
  • Conduct process improvement utilizing project reports
  • Complete personnel actions, employee evaluations and monthly reports
  • Report issues, problems and concerns to the Business Unit Manager
  • Promote and support team spirit among staff by facilitating communication and problem solving
  • Ensure communication of policy and program updates
  • Perform other duties as may be assigned by management
The Ideal Candidate will Possess the Following Additional Education and Experience
  • A Bachelor’s Degree from an accredited college or university in related field, equivalent experience considered in lieu of degree (four years applicable experience may substitute for degree)
  • 3 years related work experience required
  • Minimum two (2) years supervisory experience in case management; automated data systems; working with disadvantaged populations
  • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
  • Broad knowledge of human services programs
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 
  • Work is constantly performed in an office environment
EEO Statement EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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