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Supervisor-Doc Proc in Harrisburg, PA at Maximus, Inc.

Date Posted: 11/23/2018

Job Snapshot

Job Description

EDUCATION/EXPERIENCE: Associate Degree preferred; 2-4 or more years of equivalent experience considered in lieu of degree. Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to work as a team member, as well as independently. Ability to maintain confidentiality and security of all information. Ability to comply with current and updated policies and procedures. Ability to interact courteously and effectively with a diverse population. Proficient in the use of Microsoft Office products. Must be able to remain in a stationary position for an extended period of time. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. Work is constantly performed in an office environment
JOB OVERVIEW The Document Processing Supervisor oversees all Document Processing activities, including incoming mail, outgoing mail, document scanning/imaging validation, and document routing. Provides direct supervision to Document Processing Staff.

1.Supervises all Document Processing activities, including incoming mail, outgoing mail, document scanning/imaging validation, and document routing.
2.Assists Enrollment & Eligibility Manager in ensuring that waiver applications are processed efficiently and accurately.
3.Provides direct supervision and assists with establishing performance goals and measurements for the Document Processing Admin Staff.
4.Performs quality control and quality assurance reviews; maintains reports to track historical performance (both internal performance and subcontractor performance), and ensures compliance with performance standards.
5.Assists with the development and implementation of procedures pertinent to the effective and efficient operation of the mailroom and forms processing.
6.Provides direct supervision Assists with training of the Document Processing Staff with Mailroom, Imaging, and Forms Processors
7.Performs quality monitoring of mailroom and document processing activities, including ensuring that Consumer information and addresses are correct on outgoing mail.
8.Runs and distributes reports related to mailroom and document processing activity
9.Improves performance and security by converting existing paper documents in to electronic format.
10.Performs other duties as may be assigned by management.

The Ideal Candidate will Possess the Following Additional Education and Experience
  • Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
  • Minimum of two (2) years of related experience
  • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
  • Comply with all company required policies, procedures and processes including but not limited to required training
  • Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
  • A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
  • Generally supervises semi-skilled employees or a few individual professional contributors.
  • Works on issues of limited scope.
  • Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Monitors daily operations of a unit or sub-unit.
  • Requires full knowledge of own area of functional responsibility.
  • Frequently interacts with subordinate employees and functional peer groups.
  • Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
  • Receives predetermined work assignments that are subject to a moderate level of control and review.
  • Directs subordinates to complete assignments using established guidelines, procedures and policies.

EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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