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Technician 2 - Helpdesk in New York, NY at Maximus, Inc.

Date Posted: 10/12/2018

Job Snapshot

Job Description

The Tech II - Helpdesk position is located in NYC.

The incumbent must possess the following:

  • A+ certified or Comparable certification(s).
  • 3-5 years’ experience in systems operations and maintenance.
  • Computer imaging, troubleshooting, and repair; LAN troubleshooting; Active Directory user and computer management; Ability to work independently; Excellent communications skills and customer service.
Responsibilities -Responsible for responding to telephone calls, email and personnel requests for technical support.
-This position is a part of our Technology Operations Center (TOC) responsible for the 24x7 operation of the MAXIMUS infrastructure. Shift needs may vary.
-The shift days would be either Sunday-Tuesday or Wednesday-Friday, plus every other Saturday night.
-Shift hours are 6:30pm-6:30am CST. So that makes rotating 36 and 48 hour work weeks.
-Identify, research and resolves technical problems.
-Document, track and monitor problems to ensure timely resolution.
-Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
-Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
-Correct application issues, solve network and security problems and identify common PC software and hardware problems.
-Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
-Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.
-Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
-Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
-Perform other duties as assigned by management. The Ideal Candidate will Possess the Following Additional Education and Experience
  • High School Diploma with 2-4 years of experience.
  • May have additional training or education in area of specialization.
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Communicates more complex information, using job experience to anticipate and proactively address related questions.
EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.